Privacy Policy

Last updated: August 2026

1. Introduction

This Privacy Policy explains how Goshmann Enterprises ("we", "us") collects, uses, and protects your personal information when you use our website or interact with us as a customer.

2. Information We Collect

We collect information you provide directly, including:

• Name, phone number, and email address — when you place an order, request a service, subscribe to our newsletter, or contact us
• Delivery address — if you choose delivery instead of pickup
• Account details — if you register, including your name, email, and phone number
• Order and service request history
• Product reviews you submit
• Messages sent through our contact form

We do not collect or store your M-Pesa PIN or full payment card details — payments are processed directly through Safaricom's Daraja platform.

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders and service requests
• Send order confirmations, payment updates, and service request updates by email
• Respond to enquiries submitted through our contact form
• Send newsletter updates, only if you've subscribed — you can unsubscribe at any time via the link in every newsletter email
• Maintain and improve our website

4. Sharing Your Information

We do not sell your personal information. We share limited information with trusted third parties only where necessary to operate our services:

• Safaricom Daraja (M-Pesa) — to process payments
• Email service provider — to send order, service, and newsletter emails
• Google Maps — to display our shop location on our Contact page

5. Cookies & Session Data

Our website uses browser session data to remember items in your cart, wishlist, and compare list while you browse. This data is used only to support your shopping experience and is not used for advertising or tracking across other websites.

6. Data Security

We take reasonable steps to protect your personal information. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under Kenya's Data Protection Act, 2019, you have the right to access, correct, or request deletion of your personal information held by us. To make such a request, contact us using the details below.

8. Children's Privacy

Our website and services are not intended for individuals under 18 years of age without the involvement of a parent or guardian.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Goshmann Enterprises
Centa Market, along Mumias Road, Kakamega
Phone: 0729 971553
Email: goshmannsenterprises@gmail.com